In Challenging Times, Service Matters Most!
Customer service seems to be an allusive commodity these days. More and more businesses care less and less about providing good service, because they focus all of their time and effort into finding ways to make more $$ and be more “successful.” I don’t know about you, but it seems to me that they have forgotten the key ingredient to a successful business. . . a satisfied customer or client! Without them, we have no business – especially in this day and time. The following article by Ron Kaufman, international speaker and author, shares his expert opinion on the importance of not only maintaining excellent service, but consistently endeavoring to improve it, no matter what!
In Challenging Times, Service Matters Most
by Ron Kaufman
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why:
When people buy during an economic downturn they are extremely conscious of the “hard earned” money that they spend. Customers want more attention, appreciation and recognition for their purchases, not less.
Customers want to be sure they get maximum value for the money they choose to spend. They want assistance, education, training, installation, modifications and support. The basic product may remain the same, but they want more service.
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Building a Strong Coaching Practice
Building a Strong Coaching Practice
By Mary Gardner
As a person who has been around the coaching profession for a number of years, I wish I could say that my practice is full right now. But the fact is, I’ve been pursuing TV gigs in the last few years and haven’t put much emphasis on building my individual coaching practice. I’ve also been blessed to receive several corporate coaching and training jobs, so the individual coaching has taken a back seat.
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Speak at Colleges!
Speak at Colleges!
Would you like to add hundreds of thousands of “EXTRA M0ney”
to your speaking and writing income?
My friend, James Malinchak, is called “The King of the
College Speaking Market,” and has taught numerous authors and
aspiring, beginning, and experienced speakers how to take their
message to the college market and make a “T0n of M0ney!”
And, he’s doing it again with his upcoming “College Speaking
Success Boot Camp!” James will teach you step-by-step how
you can quickly tap into this hidden, but lucrative, speaking niche!
Learn more and get his FREE REPORT, “10 Deadly Speaker
Marketing Mistakes to Avoid” now at
http://www.kickstartcart.com/app/aftrack.asp?afid=300463
Don’t wait any longer – it’s time for you to make “BIG
M0ney” By Speaking at Colleges!”
Virtually yours,
Terry
How Visual Aids Undermine Presentations
How Visual Aids Undermine Presentations -
Three Ways You May Be Boring Your Audience to Tears
by Mary Sandro
© ProEdge Skills, Inc.
http://www.ProEdgeSkills.com
How do you know you have a presentation? I posed this question to a sales team I was working with recently. One gentleman said, “If I win the business, I know I have a presentation.” To that excellent response I replied, “That’s how you know you have a good presentation. How do you know, before you even arrive at the prospect’s site, that you have a presentation?” Another gentleman offered, “Well if I have some PowerPoint slides that I can talk from, then I have a presentation.”
“You’re NOT Just Speaking. You’re Running a BUSINESS!”
“You’re NOT Just Speaking.
You’re Running a BUSINESS!”
By James Malinchak
Did you know that according to small business statistics, most small businesses are out of business within the 12-18 months of starting?
You may be wondering, “So what does this have to do with me?”
It’s quite simple.
You need to understand one VERY important fact about being a speaker, which is:
“You are running a BUSINESS!”
